The first voice a caller hears
IVR and telephony copy needs to be easy to understand through a phone speaker, with pauses and emphasis that make choices clear. The performance should feel welcoming while respecting the system's structure.
Consistency across prompts
A useful brief includes the complete prompt tree, approved pronunciation, product and department names, language versions, and any file-naming or delivery requirements supported by the production workflow.
Bilingual phone systems
English and Spanish prompts benefit from coordinated direction so greetings, menu choices, and escalation language feel like one system. Neutral Latin American Spanish may suit broad audiences; confirm the intended market first.
Prompt trees and pronunciation control
Share the complete prompt tree, department and product names, approved pronunciations, language order, and any constraints on pauses. Consistent wording and tone help callers understand the next action.
Delivery details belong in the brief
If the system needs separate prompts or named files, define that requirement before recording and confirm it against the actual implementation. Keep the voice direction warm, precise, and consistent across greetings, menus, and on-hold messages.
Projects that can fit
- IVR menus and phone prompts
- Contact-center greetings
- On-hold messaging
- Bilingual customer-service systems
Audio context: Hear the current Commercial Reel on the main Voice-Over page; page-specific audio will be added only when an approved sample exists.